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Terms and conditions

Terms and Conditions

The products purchased online at www.illusionsports.com may be returned to one of our two storefronts no later than 10 days after reception. For ANY return by MAIL, before initiating the return process, you MUST contact us by e-mail at info@illusionsports.com or by phone at 1-877-953-SHOP (or 1-819-791-1438 for the Eastern Townships or international calls) in order to receive a valid authorisation number (RA#). All returned items must be shipped in secure and adequate packaging. The customer is responsible for ALL and ANY shipping costs to and from our warehouse with the exception of merchandise error. ONLY UNUSED items will be accepted for returns. ANY RA# emitted will be valid for a period of 10 days. Products must be shipped the same day that we emit your RA#. NO exchanges or reimbursements will be accepted after the 10 day period. NO RETURNS WILL BE ACCEPTED FOR BIKINIS at the exception of faulty merchandise.

 

Return address

Illusion Sports ONLINE, 3030 King oust, Sherbrooke, QC, CAN, J1L 1Y7.

 

Warranty Claims

You may contact our warranty service via e-mail at garanties@illusionsports.com or by phone at 1-877-953-SHOP (or 1-819-791-1438 for the Eastern Townships or international calls). The item MUST be returned in its original packaging, with the provided RA# and a copy of the bill. The customer is ALWAYS responsible for shipping costs to and from our warehouse. Before starting a claim, we strongly suggest you send pictures of the item via e-mail to: info@illusionsports.com, so we may verify the validity of a warranty claim.

 

Refunds

Before completing ANY transaction on www.illusionsports.com, please take the time to validate size and color and shipping method. If you have any doubts about color, sizing and shipment, and need advice before your purchase, do not hesitate to contact our customer service via e-mail at: info@illusionsports.com, or by phone at: 1-877-953-SHOP (or 1-819-791-1438 for the Eastern Townships or international calls)

 

Web Site Security

The totality of personal and financial information you provide will be directly forwarded to PAYPAL. Illusion Sports INC. Will not take part in the storing of this information.

 

Secured by VeriSign SSL

This website secures your confidential information with an SSL VeriSign certificate. Information exchanged with an address beginning with HTTP are encrypted with SSL before being forwarded. Illusion Sports INC. has been authenticated as owner and operator of the URL that is illusionsports.com. Official documents accredit the validity of Illusion Sports INC’s commercial activities.

 

Accepted payment methods

VISA and MasterCard credit cards as well as PAYPAL

 

Comments and suggestions

To ensure the best possible experience, your comments and suggestions will be taken into account. Please contact us at: info@illusionsports.com

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