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Privacy policy

All personal information that will be gathered while creating your profile on: www.illusionsports.com (your name, e-mail address, postal address, postal or zip code and phone number) are strictly confidential and for use by Illusion Boardshop exclusively. The information you give us will not be sold or shared with third parties.
For security reasons, we store NO information concerning your credit card (card number and card identification number). When you complete a transaction on: www.illusionsports.com, the information is automatically encrypted according to the highest security standards and transmitted to PAYPAL, who then verifies and completes the transaction.

 

Your Consent

While creating your account on: www.illusionsports.com, you are required to provide personal information (your name, e-mail address, postal address, postal or zip code and phone number). This information is used to complete your transaction and gives you access to special functions on our website.
By creating your customer account on www.illusionsports.com, you agree that Illusion Sports INC, use the information you have provided in order to communicate, correspond with you and answer your demands. If you wish not to receive correspondence from us, simply let us know via e-mail at: info@illusionsports.com, we will make the necessary modifications.

 

Delivery

Order shipments will be processed exclusively during regular business hours (from Monday to Friday inclusively)
We ship all orders with a 48hour period, except for orders placed on Friday which will be shipped on the following Monday.
If the order is to be delayed, you WILL be contacted and advised by one of our customer service representatives.
Please contact us if an item you would like to purchase is unavailable and would like to place a special order for it. However, certain items (i.e. Burton Restricted series) may be available for purchase in stores or by phone exclusively. If you are interested by one of these items, do not hesitate to contact us via e-mail at: info@illusionsports.com or by phone at 1-877-953-SHOP (or 1-819-791-1438 for the Eastern Townships or international calls)

 

Our online Price Policy

The prices shown at: www.illusionsports.com, may not, under ANY circumstances be applied on location and vice versa. www.illusionsports.com faces a completely different arena of competitors than our physical locations. This is why prices may vary. Prices are subject to change without notice.

 

Out of stock Items

It is possible that a product comes out of stock during the order process. In this event, you will automatically be refunded. We reserve the right to cancel any order at any time after its reception. We reserve the right to limit the quantities of a single item expedited in an order. The availability and price of items sold on: www.illusionsports.com, are subject to change without notice.

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