Terms of service

Products purchased online cannot under any circumstances be returned to any of our stores (Please contact us for more information on this at info@illusionsports.com or by phone at:  or ). Products on sale are considered final sale and cannot be returned or exchanged. Unused products can be returned for a period of 7 days from the date of receipt. The product (s) must be returned to us in safe and appropriate packaging. The customer is always responsible for shipping costs except in the case of an error in the goods. Only unused products will be accepted. BEFORE returning any product you MUST contact our customer service department and obtain a valid return number (RA #) or authorization. No return will be accepted without this number. Your return number will then be valid for a period of 10 days; No exchange or refund will be accepted after this period. The products must be sent to us the SAME DAY or the return number is given to you.

 

RETURN ADDRESS :

Illusion Sports ONLINE, 3030 King Ouest, Sherbrooke, Qc, CAN, J1L 1Y7 Sale products are considered final sale and cannot be returned or exchanged. NO RETURNS OR EXCHANGES ON BIKINIS PURCHASES (except for a defect).

 

CLAIMS

You can contact our warranty department to make a claim at: guarantees@illusionsports.com or by phone at  or  for Estrie and international calls. You must then return the product in its original packaging, with the return number provided to you and a copy of your invoice. The customer is always responsible for shipping costs except in the event of an error on the goods. (Transport to our warehouse and from our warehouse). Before making a complaint, we strongly recommend that you send us digital photos of the product to info@illusionsports.com so that we can verify it.

 

REFUNDS

Before completing a transaction on illusionsports.com, please take the time to verify your order details. Check that the sizes, sizes, colors are the right ones, and that you have checked the delivery method that you want. If you have any doubts about the color or size of an item or if you need advice before purchasing, do not hesitate to contact our customer service by email at: info@illusionsports.com or by phone at  or 

 

SITE SECURITY

All of the personal and financial information you provide on the site is transmitted directly to PayPal. No storage of this information is undertaken by Illusion Sports inc.

 

SECURE BY VERISIGN SSL

This website can secure your confidential information with a VeriSign SSL Certificate. Information exchanged with an address starting with https is encrypted with SSL before being transmitted. Illusion Sports inc. has been authenticated as the owner or operator of the website whose URL is illusionsports.com. Official documents confirm the validity of Illusion Sports Inc.'s commercial activity.

 

ACCEPTED PAYMENT METHODS

Visa & Mastercard credit cards, PayPal.

 

COMMENTS AND SUGGESTIONS

We need your help to serve you better! You can send us your comments and suggestions to: info@illusionsports.com